Computer Frequently Asked Questions (FAQ) -- Requesting ToolKit Assistance

To send Remote Assistance request:

1.  Click Start and then All Programs and choose Remote Assistance.

2.  Invite someone to help you.  (Figure 1)

Figure 1

3.  Enter email address of person you want to help you.   Click Invite this person.  (Figure 2)

Figure 2

4.  Type in a message to the recipient (optional).  Click Continue (Figure 3)

Figure 3

5.  Change "hours" to "days".  Clear checkbox for password.  Click Send invitation.  (Figure 4)

Figure 4

 6.  If the Microsoft Exchange Server pop-up appears, click "Connect". When the Microsoft Outlook pop-up prompts: "A program is trying to access email...", check box :allow for one minute" and click "Yes". When progress bar finishes, click "Yes" again.  (Figures 5, 6 and 7)

Figure 5

Figure 6

Figure 7

7.  After selecting Yes to both prompts, your request for remote assistance will be sent.  (Figure 8)

Figure 8

8.  Call person who you requested help from. They will be able to view your screen to assist you.

< Back to Oregon Intranet