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Computer Frequently Asked Questions (FAQ) -- ITS Access


I need computer access for a new employee
I need to delete or modify computer access for an employee
I need a VPN account
I need ToolKit
I need to know about eAuthentication

I need computer access for a new employee:

I need to delete or modify computer access for an employee: 

If you need to delete or modify access, a System Authorization Access Request (SAAR) must be submitted by the Information System Security Point of Contact (ISSPOC).  To request a SAAR, you will need to complete NRCS-IRM-03 and have it signed by a supervisor.   Return the NRCS-IRM-03 to Rita Ramos.

Supervisors are responsible for ensuring an IRM03 is submitted to remove accounts for departed employees.

The following documents require Adobe Acrobat

Request for ITS Access (NRCS-IRM-03) (PDF, 228 KB)

Please use the space provided for 'Justification' to provide detailed and specific as possible information on what you need changed.  If you are requesting a Delete, state what you want done with user files, (i.e., delete or burn to a CD, etc.).

.  A SAAR IS needed for:

  • Requesting a new account
  • Deleting an account when a user leaves
  • Disabling an account (i.e., when a student returns to school & is placed on LWOP)
  • Changing an account
    • Shared Drive Permissions
    • VPN Accounts (see VPN Section)
    • Name changes
    • Transfer a user to another field office
    • Encryption Exemption Request
    • NFC/NITC Access
    • Other elevated requests

A SAAR is NOT used for:

  • Problems with your computer or connectivity issues
  • To request software installation
  • Being unable to login in because of a forgotten password
  • Other issues with your workstation

For these types of issues you will need to submit a Merlin Self Service Request.

I need a VPN account: 

I need ToolKit: 

After eAuthentication, employees needing access to ToolKit should contact Craig Ziegler in the Redmond Office, (541) 923-4358 Ext 110.

I need to know about eAuthentication: 

The following documents require Adobe Acrobat.

USDA eAuthentication Account Registration Aid (PDF, 2.66 MB)

If you need assistance in gaining Level 1 or Level 2 access, you will need to contact the Local Registering Authority (LRA) in your Field Office or Service Center.

The following documents require Adobe Acrobat.

Oregon Local Registration Authorities (LRAs) (PDF, 12 KB)

Last Modified:  08/18/2009

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