Computer Frequently Asked Questions (FAQ) -- How To Submit A MAGIC Ticket When You're Experiencing Computer Issues

MAGIC (a.k.a. Merlin) Self Service is used for requests for toner or service for an inoperable printer, problems with a workstation, additional software on a workstation, problems with a telephone, etc.  The employee submits a MAGIC request.

The following documents from ITS Security will assist you in the process.

These documents require  Adobe Acrobat, Microsoft Word and Microsoft PowerPoint:

Magic Self-Service Account Setup (PPT)
Requesting a MAGIC Password (DOC)
Using MAGIC Self Service (PDF)

As always…if you have any questions or concerns, please feel free to contact your ITS Technical Support Representative or you may call the ITS Service Desk (800) 457-3642.

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